Dell AW3425DWM (GAME-AW3425DWM) service manual

Contents

1. Safety instructionsp. 4

   Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure…

2. Before working inside your monitorp. 4

   Steps 1. Save and close all open files and exit all open applications. 2. Turn off your monitor. 3. Disconnect your monitor and all attached devices from their…

3. After working inside your monitorp. 4

   CAUTION: Leaving stray or loose screws inside your monitor may severely damage your monitor. Steps 1. Replace all screws and ensure that no stray screws remain…

4. Views of AW3425DWM monitorp. 5

   Front view 1 Figure 1. Front view of the monitor Table 1. Components and descriptions. Label Description Use 1 Power button (with LED indicator) To turn the…

5. Front viewp. 5

   Figure 1. Front view of the monitor Table 1. Components and descriptions. Label Description Use 1 Power button (with LED indicator) To turn the monitor on or…

6. Back viewp. 6

   Figure 2. Back view of the monitor Table 2. Components and descriptions. Label Description Use 1 VESA mounting holes (4) (100 mm x 100 mm) - behind attached…

7. Side viewp. 6

   Figure 3. Side view of the monitor

8. Bottom viewp. 7

   Figure 4. Bottom view of the monitor Table 3. Components and descriptions. Label Description Use 1 My Alienware QR code, serial number, and Service Tag label…

9. Major components of AW3425DWM monitorp. 8
10. Wiring connectivity diagramp. 10

    Figure 6. Wiring connectivity diagram Figure 7. Wiring connectivity diagram 1 2 3 4

11. Connecting the cablesp. 12

    WARNING: Before you begin any of the following procedures, follow the Safety instructions. WARNING: For your safety, ensure that the grounded power outlet you…

12. Disassembly and reassemblyp. 14

    CAUTION: The information in this section is intended for authorized service technicians in the EMEA region. Dell prohibits users from disassembling the…

13. Recommended toolsp. 14

    The procedures in this document may require the following tools: 1. Screwdriver (Phillips-head, Hexagonal head) 2. Plastic scribe

14. Screw listp. 14

    NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This…

15. Standp. 15

    Removing the stand Prerequisites 1. Follow the procedure in Before working inside your monitor. Steps 1. Place the monitor on a clean surface on a curved…

16. Back coverp. 16

    Removing the back cover Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. Steps 1. Remove the four screws…

17. Metal shieldp. 20

    Removing the metal shield Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. 3. Remove the back cover. Steps 1.…

18. System board and power boardp. 26

    Removing the system board and power board Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. 3. Remove the back…

19. Middle framep. 29

    Removing the middle frame Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. 3. Remove the back cover. 4. Remove…

20. Power-button boardp. 32

    Removing the power-button board Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. 3. Remove the back cover. 4.…

21. I/O board and joystick-button boardp. 34

    Removing the I/O board and joystick-button board Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. 3. Remove…

22. Troubleshootingp. 37

    WARNING: Before you begin any of the procedures in this section, follow the Safety instructions

23. Self-testp. 37

    Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly…

24. Built-in diagnosticsp. 38

    Your monitor has built-in diagnostic tools that help you determine if the screen abnormality or audible noise you are experiencing is an inherent problem with…

25. Common problemsp. 39

    The following table contains general information about common monitor problems that you might encounter and the possible solutions: Table 7. Common problems…

26. Universal Serial Bus (USB) specific problemsp. 42

    Table 8. Universal Serial Bus (USB) specific problems. Common symptoms What you experience Possible solutions USB interface is not working USB peripherals are…

27. Regulatory informationp. 43

    FCC notices (U.S. Only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website at Dell…

28. FCC notices (U.S. Only) and other regulatory informationp. 43

    For FCC notices and other regulatory information, see the regulatory compliance website at Dell Regulatory Compliance Home Page

29. EU product database for energy label and product information sheetp. 43

    AW3425DWM: https://eprel.ec.europa.eu/qr/2167431

30. Contacting Dellp. 44

    To contact Dell for sales, technical support, or customer service issues, see Contact Support at Dell Support Site. NOTE: Availability varies by country…