Dell AW3425DW (GAME-AW3425DW) service manual

Contents

1. Safety Instructionsp. 4

   Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure…

2. Before working inside your monitorp. 4

   Steps 1. Save and close all open files and exit all open applications. 2. Turn off your monitor. 3. Disconnect your monitor and all attached devices from their…

3. After working inside your monitorp. 4

   CAUTION: Leaving stray or loose screws inside your monitor may severely damage your monitor. Steps 1. Replace all screws and ensure that no stray screws remain…

4. Views of AW3425DW monitorp. 5

   Side view Figure 1. Side view of the monitor

5. Side viewp. 5

   Figure 1. Side view of the monitor

6. Front viewp. 6

   F ront view of the monitor Figure 2. Front view of the monitor Table 1. Components and descriptions. Label Description Use 1 Cable-management slot Use to…

7. Back viewp. 7

   I m a ge: Back view Figure 3. Back view of the monitor Table 2. Components and descriptions. Label Description Use 1 Regulatory label Lists the regulatory…

8. Bottom viewp. 8

   I m a g e: B o t t om view Figure 4. Bottom view of the monitor (without monitor stand) Table 3. Components and descriptions. Label Description Use 1 My…

9. Major components of AW3425DW monitorp. 9

   Figure 5. Major components of AW3425DW monitor

10. Wiring connectivity diagramp. 11

    Figure 6. Wiring connectivity on display assembly Figure 7. Wiring connectivity on display back cover Table 5. Wiring connectivity description. Item…

11. Connecting the cablesp. 12

    WARNING: Before you begin any of the following procedures, follow the Safety Instructions. WARNING: For your safety, ensure that the grounded power outlet you…

12. Disassembly and reassemblyp. 13

    CAUTION: The information in this section is intended for authorized service technicians in the EMEA region. Dell prohibits users from disassembling the…

13. Recommended toolsp. 13

    The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #2 • Plastic scribe

14. Screw listp. 13

    NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This…

15. Standp. 14

    Removing the stand Prerequisites 1. Follow the procedure in Before working inside your monitor. CAUTION: To prevent scratches on the screen when removing the…

16. Back Coverp. 16

    Removing the back cover Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. Steps 1. Remove the four screws…

17. Metal shieldp. 20

    Removing the metal shield Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. 3. Remove the back cover. Steps 1.…

18. Interface boardp. 25

    Removing the interface board Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. 3. Remove the back cover. 4.…

19. DC-DC boardp. 31

    Removing the DC-DC board Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. 3. Remove the back cover. 4. Remove…

20. Power boardp. 35

    Removing the power board Prerequisites 1. Follow the procedure in Before working inside your monitor. 2. Remove the stand. 3. Remove the back cover. 4. Remove…

21. Troubleshootingp. 39

    WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions

22. Self-testp. 39

    Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly…

23. Built-in diagnosticsp. 40

    Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or…

24. Common problemsp. 41

    The following table contains general information about common monitor problems that you might encounter and the possible solutions: Table 7. Description of…

25. Project specific problemsp. 44

    Table 8. Description of project specific problems. Specific symptoms What you experience Possible solutions Abnormal thermal behavior An error message appears…

26. Universal Serial Bus (USB) specific problemsp. 44

    Table 9. Description of USB specific problems. Specific symptoms What you experience Possible solutions USB interface is not working USB peripherals are not…

27. Regulatory informationp. 45

    FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at…

28. FCC notices (U.S. only) and other regulatory informationp. 45

    For FCC notices and other regulatory information, see the regulatory compliance website located at Dell Regulatory Compliance Home Page

29. EU product database for energy label and product information sheetp. 45

    AW3425DW: https://eprel.ec.europa.eu/qr/2220414

30. Contacting Dellp. 46

    To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country, region, or…